Terms of service
How do I place an order?
Placing an order on Silkstrandco is quick and easy:
- Select your desired product and click “Add to Cart”
- Review your items and click “Checkout”
- Enter your shipping and contact details
- Choose your preferred shipping and payment method
- Confirm your order
Once your order is successfully placed, you will receive a confirmation email with your order details.
How can I get help with my order?
If you need assistance, our support team is here to help. You can contact us via:
- Email: 17322036603@163.com
- Or message us through our official social media channels
We aim to respond within 24–48 business hours.
Can I exchange an item if it doesn’t fit?
Yes, we offer exchanges in accordance with our Returns & Exchanges Policy.
If your item doesn’t meet your expectations, please contact us within the specified timeframe after delivery. Our team will guide you through the exchange process to ensure a smooth experience.
How much is the shipping cost?
We offer a flat shipping rate of $20 USD on all orders.
Shipping fees will be clearly displayed at checkout before you complete your purchase.
How long does delivery take?
Estimated delivery times:
- Standard shipping: 8–12 business days
- International shipping: 10–15 business days
Please note: Delivery times may vary depending on your location and external factors such as customs processing or peak seasons.
I placed an order but didn’t receive a confirmation email
After placing your order, a confirmation email should arrive shortly. If you don’t see it:
- Please check your spam/junk folder
- Ensure your email address was entered correctly
If you still cannot find the email, please contact us at 17322036603@163.com, and we will assist you promptly.